Terms and Conditions of Use
Introduction
Brazolin Turismo invites you to visit its Portal (www.brazolinturismo.com.br) and informs you of the Terms and Conditions of Use that govern its proper use. This Portal is controlled and operated by Brazolin itself, a Brazilian company duly registered according to the laws of Brazil.
The content has been developed to meet current and potential clients. The aim is to address relevant information to them and the general public, presenting an institutional overview of the company. Only individuals or legal entities capable, in full exercise of their rights and obligations, in accordance with Brazilian law and other applicable international regulations, may acquire services and products advertised on the Brazolin website.
PLEASE READ CAREFULLY THE TERMS AND CONDITIONS PRESENTED HERE AND ANY OTHER NOTICES THAT MAY APPEAR ON OTHER PAGES OF OUR SITE. BY ACCESSING IT, YOU AGREE TO THE PRESENT TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE, DO NOT ACCESS THIS SITE OR ANY OF ITS PAGES.
General Conditions
All our Educational Trips comply with the provisions in the General Travel Conditions below, and the services provided and acquired are also detailed in each itinerary.
Cancellations:
This contract may be cancelled:
a) by the Contractor in any of the following situations, with the application of the penalties defined in item b, for cancellations with less than 30 days:
- not having reached the minimum number of students required by the destination of the trip.
- non-payment of the total amount up to 10 (ten) business days before the start of the trip.
b) at the request of the Contracting Party:
- up to 30 days before the boarding date, with a fine of 20% (twenty percent) provided it is for a duly documented health reason;
- with less than 30 (thirty) days and more than 05 (five) days before the boarding date, with a fine of 50% (fifty percent);
- with less than 05 (five) days to the boarding date, with a fine of 80% (eighty percent), at which point the amount corresponding to expenses already incurred by the Contractor for services included in the excursion and not subject to reimbursement will not be refunded.
No-show for boarding:
Failure to show up for boarding on the scheduled date and time, inability to board due to lack of the ORIGINAL legal identity document, or interruption of the trip due to health reasons or indiscipline, exempts the Contractor from any responsibility for the non-provision of services.
Mandatory Identity Document
It is the responsibility of the passenger, or their legal guardian, to carry at the time of boarding and throughout the trip a legal identity document original, valid and in good condition, as required by current legislation. The absence, irregularity, or presentation of a copy of the document will prevent boarding or the continuation of the trip, with no liability, refund, or compensation for unused services on the part of the Contractor.
Responsibility:
- Problems occurring or material damages caused by the trip participant will be the exclusive and integral responsibility of the Contracting Party.
- The order and discipline of the students must be maintained and are the responsibility of the accompanying teachers from the Partner School. In cases of health risk or indiscipline, the student may be absent from activities or removed from the trip by a guardian.
- The Contracting Party is obliged to inform, in advance and in writing, Brazolin Turismo about any illness, condition, or limitation, physical or mental, of the participating student, as well as any medication or medical equipment they use and the correct way to use it.
- The Contracting Party is obliged to provide the legal identity document, in ORIGINAL form, as well as any travel term or declaration necessary for the boarding of the student for whom they are responsible, under penalty of non-refund of the contracted amount in case of non-boarding or obstruction.
Image Rights
During the trip, services for publishing photos or videos on the websites and social media of the Contractors will be carried out, which the Contracting Party declares to be aware of and authorizes.
- Photos and recordings of the participant, taken during their stay at the trip location, may be used for advertising purposes, without any charge or payment by the Contractors, even if used for commercial purposes.
- From the moment of receipt without contestation of this document, therefore, free and voluntarily, the use of the participants' images is authorized, on the Contractors' websites and in any other form of media, including in advertising campaigns, journalistic content, photographic and audiovisual productions, blogs, printed materials, television programs, internal publications, social networks, and any other form of use or reproduction of images.
This authorization remains in effect even after the termination of the contractual relationship, covering the use of images throughout the national territory and abroad.
Information
Brazolin Turismo is always committed to keeping all information on its website updated and complete, seeking to correct any inaccuracies or omissions. However, it will not assume responsibility for its use, application, or processing by third parties, in non-compliance with the original nature and function provided. We do not provide express or implied guarantees regarding the operation and content, and it is your sole responsibility to use this material.
Any material, information, or idea that you transmit or place on this site, except for personal data or those that the Law ensures confidentiality, will certainly be treated as non-confidential and non-proprietary, and may be disclosed or used by Brazolin Turismo or its affiliates, including for the development, manufacture, and marketing of products.
It is expressly prohibited to place or transmit any illegal, threatening, defamatory, obscene, scandalous, pornographic, and profane material to this site, which may generate any civil or criminal liability according to the Law.
The information contained on this site may be updated or modified periodically; therefore, it should not be interpreted as definitive.
PERSONAL DATA PROTECTION (LGPD)
1. Qualification as a Data Processing Agent
The CONTRACTOR, BRAZOLIN EDUCATIONAL TRIPS, as the Data Controller, will process personal data of the STUDENT and their LEGAL GUARDIANS in accordance with Law No. 13.709/2018 (General Data Protection Law – LGPD), other applicable legislation, and principles of good faith, purpose, necessity, and security.
When acting in conjunction with educational institutions or suppliers, it may act as a Joint Controller or Operator, depending on the nature of the activity performed.
2. Categories of Processed Data
For the execution of this contract, the following data may be collected and processed:
2.1 Common personal data:
Full name;
ID, CPF, and date of birth;
Parentage;
Address and contacts;
School data;
Information for insurance issuance and reservations.
2.2 Sensitive personal data:
Health-related information;
Allergies;
Dietary restrictions;
Continuous use of medications;
Relevant medical conditions;
Biometric information that may be necessary for identification.
Sensitive data will be processed exclusively to ensure the safety and physical integrity of the minor.
3. Purposes and Legal Bases
The processing of data will occur for the following purposes:
I – Execution of this contract (art. 7, V, LGPD);
II – Compliance with legal or regulatory obligation (art. 7, II);
III – Regular exercise of rights in judicial, administrative, or arbitral proceedings (art. 7, VI);
IV – Protection of the life and physical safety of the data subject (art. 7, VII and art. 11, II, “e”);
V – Specific consent of the legal guardian, when required (art. 7, I and art. 14).
4. Processing of Minors' Data
Under the terms of art. 14 of the LGPD, the processing of personal data of minors will be carried out in their best interest, with specific and highlighted consent from at least one of the parents or legal guardians.
The signing of this contract implies awareness and unequivocal consent regarding the processing of data for the purposes described herein.
5. Data Sharing
Personal data may be shared, strictly to the necessary extent, with:
Contracting educational institution;
Land or air transport companies;
Accommodation providers;
Food establishments;
Insurance companies;
Contracted guides and monitors;
Emergency medical service providers;
Public authorities, when legally required.
The CONTRACTOR will contractually require its suppliers to adopt appropriate security and confidentiality measures, in accordance with the LGPD.
6. Information Security
The CONTRACTOR commits to adopting technical and administrative measures capable of protecting personal data against:
Unauthorized access;
Leaks;
Accidental loss or destruction;
Illegal or inappropriate processing.
Access to the data will be restricted to employees and service providers who need the information to perform the contracted activities.
7. Data Retention and Deletion
Personal data will be stored for the necessary period to:
Fulfill the contract;
Comply with legal obligations;
Defend in judicial or administrative proceedings.
After the legal period or contractual necessity has elapsed, the data will be deleted or anonymised, except in cases of legal retention obligations.
8. Rights of Data Subjects
LEGAL GUARDIANS may exercise, at any time, the rights provided in art. 18 of the LGPD, including:
Confirmation of the existence of processing;
Access to the data;
Correction of incomplete or outdated data;
Anonymization or deletion of unnecessary data;
Revocation of consent, when applicable.
Requests must be made through the official service channel of the CONTRACTOR.
9. Use of Image
The capture and use of images, videos, and photographic records of the STUDENT for institutional, advertising, or promotional purposes will depend on specific and highlighted authorization from the legal guardian.
The refusal of authorization will not prevent the student's participation in the trip.
10. Limitation of Liability
The CONTRACTOR will not be held liable for incidents arising from:
Incorrect, incomplete, or omitted information by the guardians;
Improper sharing of data by third parties outside its control;
Leaks resulting from the exclusive fault of suppliers, provided that the adoption of appropriate contractual measures is proven.
Privacy of our visitors
Brazolin Turismo has an express policy regarding online privacy. All information about the user is subject to the treatment referred to in such policy. Learn more by consulting the Privacy Policy. This document is part of these Terms and Conditions of Use and should be read carefully before accepting and using our site.
Intellectual Property
This site contains texts, photographs, images, logos, and sounds, protected by intellectual property rights, belonging to Brazolin Turismo or licensed by its holders. By accessing the site, the user declares that they will respect the intellectual property rights, those arising from the protection of registered trademarks of Brazolin, and those relating to third parties.
The company reaffirms respect for the copyright of articles and news, including reproduced photographic works. The dissemination of images of people - whose photos may be reproduced on this site - is for informational purposes only, considering the public nature of the events where such photographs were produced.
The photos and images used on this site may not reflect their original size or current situation of the reproduced scene, being merely illustrative. When they are of store facades or windows, at no time should the user consider any product or price that may be present in them as valid or accurate, as the photos are subject to content updates.
Reproduction of the contents - texts, figures, and graphics - of the site is prohibited, except with prior written authorization from Brazolin Turismo. The user assumes all civil and/or criminal responsibility for the improper use of the information, texts, graphics, brands, works, in short, any and all intellectual/industrial rights of this Site.
If, for any reason, you believe that any right is being infringed, whether by texts, articles, news, photographs, or any other work reproduced on the Site, please send a detailed message, with your name and contact phone number to the Information Security team of Brazolin Turismo, via email at brazolinvt@gmail.com, so we can respond directly to you.
The eventual removal of our Site, due to the receipt of any complaint regarding an article, news, photograph, or another work reproduced here, should always be understood as a demonstration of our intention to avoid conflicts on this matter and never as an acknowledgment of any infringement of third-party rights.
User Registration, Password, and Security
For users to enjoy the benefits provided by Brazolin Turismo via the site, in some cases, prior registration is necessary. In this sense, the user agrees to: (i) provide true, accurate, current, and complete information about themselves when requested in the specific form for access to the site; and (ii) promptly keep such registration information updated, maintaining it true, accurate, current, and complete.
If any information provided by the user is false, incorrect, outdated, or incomplete, or if Brazolin Turismo has sufficient reason to suspect its veracity, it has the right to immediately suspend or cancel, without notice, the user's registration account and refuse any and all use, present or future, of the service, or part of it.
It is the User's duty to inform the email address to be used for their identification on our site and create a password, being entirely responsible for its confidentiality, as well as for any activity that occurs within their registration. The password may be changed at any time. By becoming a registered user, you can use all the resources of the site responsibly. In case of problems or questions, please contact us via email at brazolinvt@gmail.com.
The user agrees to:
- Immediately notify Brazolin Turismo of any unauthorized use of their login on the site or any security breach of which they are aware;
- Not leave their personal registration open on the computer after logging in with their email address and password on the site, thus avoiding unauthorized use by third parties.
It is part of Brazolin Turismo's policy to respect the privacy of its users. The site will not, therefore, disclose private information of Users without prior authorization, except in cases expressly provided for in the terms of the Privacy Policy or unless Brazolin Turismo is required to do so by court order or by force of Law.
The User expressly authorizes Brazolin Turismo, or someone designated by it, to use or disclose the registration information and information about the use of the site for commercial purposes, including marketing, as established in these terms and conditions. It also authorizes Brazolin Turismo to communicate with the user through new electronic means such as SMS and mobile phone calls, as well as via the Relationship Center and physical correspondence, although the main means of information will be email and the site.
Brazolin Turismo does not request passwords, credit card data, or other banking information from its clients via email. Therefore, if you receive an email with this content, do not respond, please disregard it and attach it to another email addressed to the Information Security team of Brazolin Turismo (email brazolinvt@gmail.com). Brazolin Turismo is active in combating electronic fraud and relies on the awareness of its clients and users for safe internet navigation practices. Receipt of the voucher (ticket and services).
Up to 02 (two) days before the start date of the trip, the user who made an online purchase will receive the boarding voucher in their email. If, due to an eventual mishap in their inbox, this does not occur, the voucher can be accessed via the "My Trips" link on the site or you may contact our customer service team at (17) 99121-2920.
Report Failures to Us
Brazolin Turismo requests its Users to report any site failures, contributing to corrections and improvements in service quality. Any identified error, please copy and send via email to brazolinvt@gmail.com.
Features for Better Navigation
This site (www.brazolinturismo.com.br) can be better viewed at 1024 X 768 pixels, being compatible with Internet Explorer 9.0 or higher, Mozilla, Google Chrome, Safari 5.1 or higher, and Opera. If any window does not open in your browser, disable the pop-up blocker.
Use of the portal and its links
Under no circumstances will Brazolin Turismo be responsible:
- For the services, products, content, policies, and privacy practices adopted by third parties that have links published on its site;
- For actions taken by users, based on information obtained on the site and in third-party links;
- For third-party information provided on the site (qualitative data of hotels, flight schedules, changes that occurred in programs, values, or content that are the exclusive responsibility of suppliers and/or partners);
- For direct, indirect, incidental, punitive, or other damages (loss of profits, revenue, or information, resulting from access or inability to access this site, subsites, or interconnected sites, even if warned about the possibility of such damages).
User Responsibilities
The user shall:
- Provide access to the internet and an email address for sending emails, bearing all costs charged by third parties for the provision of the service;
- Have the necessary equipment to connect to the internet, including, but not limited to, a computer and a modem, as well as register on the site, being responsible for the accuracy and truthfulness of the information provided and for keeping their access password secure.
- Use updated antivirus and firewall tools to keep their computer environment secure, contributing to the prevention of electronic risks.
Modifications to these terms and conditions
Brazolin may modify these Terms and Conditions of Use at any time. By browsing this site, you agree to be guided by the current terms and conditions, and it is your responsibility to check the Terms and Conditions of Use each time you visit the site.
General Provisions
This instrument constitutes the entire agreement between the parties, prevailing over any other understanding made previously. Notifications must be made in writing, via conventional mail through registered letter and acknowledgment of receipt.
Applicable Law and Jurisdiction
The Terms and Conditions of Use are governed by the legislation of the Federative Republic of Brazil. Its text must be interpreted in Portuguese. Users of the Brazolin Turismo site submit to the Central Court of the District of São José do Rio Preto, State of São Paulo.
Payment Methods
Credit card: the procedure is carried out in a secure environment (SSL) and through automatic processing. All data provided is encrypted and sent directly to the credit card administrator. This payment method allows for installment payments of your purchases, according to the package value and the conditions offered on the site daily - installment payments are only valid for individuals, thus, legal entities may only make payment in full. The interest rate on installment purchases and the minimum amount of installments may be changed without prior notice.
The information entered in your registration is subject to confirmation after any purchase made on the site. If there is any discrepancy in the reservation made, you will be notified at the registered email, or by phone, and may be contacted by Brazolin, requesting the sending of documents. The reservation will be subject to confirmation of the information provided.
Your credit card has a purchase limit set by your administrator. For your reservation to be approved, it is necessary that the available limit on your card is equal to or greater than the total purchase amount and not each installment. Thus, we may refuse some requests that exceed this limit, and Brazolin Turismo will not be responsible for the denial of credit.
Note: Brazolin Turismo informs that it complies with the best practices for handling, transmitting, and storing card data in the market. The procedure is the same for any of the accepted brands.
All our Educational Trips can be paid in installments on the main credit card brands or in full with a 5% (five percent) discount for payments made by debit card, PIX, or in cash.
